Shipping policy

1. General Information

This Delivery Policy establishes the conditions under which products ordered through the ePlug.ro website are delivered to customers.

The ePlug.ro website is operated by PLUG IT SOLUTIONS S.R.L., with its registered office in Brașov, 5 Marte St., block 11, entrance B, apt. 12, Romania, registered with the Trade Register Office under no. J8/1482/2023, having Fiscal Code (CIF) 43278648, e-mail: office@eplug.ro, hereinafter referred to as "ePlug".

This policy applies to all product orders deliverable within the territory of Romania.

2. Delivery Area

At this stage, ePlug delivers exclusively within the territory of Romania.

3. Delivery Methods

Depending on their nature and size, the delivery of products can be carried out through:

  • courier services;
  • specialized carriers;
  • other appropriate means of transport, established by ePlug based on the product's characteristics, weight, volume, fragility, or
  • special logistical requirements.

ePlug reserves the right to choose the appropriate delivery method for each order, while informing the customer, depending on the specifics of the ordered products.

4. Delivery Cost

Shipping is subject to a fee, unless expressly stated otherwise on the website, in the offer, or within a promotional campaign.

The shipping cost may vary based on:

  • product type;
  • number of products ordered;
  • weight and volume;
  • delivery address;
  • transport method used;
  • the need for special handling.

The delivery cost will be communicated to the customer before the finalization of the order or will be included separately in the sent offer, as applicable.

5. Products in Stock

For products in stock, ePlug will exercise diligence to deliver them within a reasonable timeframe from order confirmation and, as applicable, from the full or partial collection of the price, according to the applicable conditions.

The specific delivery timeframe may vary depending on the product, order volume, and the availability of transport services.

6. Products Not in Stock / Custom-Made Products

For products that are not in stock, for specially ordered, personalized, or configured products according to customer requirements, as well as for certain AC or DC stations, the estimated delivery timeframe can be up to 60–90 days, depending on:

  • model;
  • manufacturer;
  • configuration;
  • availability at the supplier;
  • project particularities;
  • international or domestic transport.

The timeframes communicated for these products are estimated, unless the parties expressly agree upon a firm deadline in the offer or contract.

7. Prerequisites for Delivery

ePlug may condition the processing and delivery of the order upon:

  • order confirmation;
  • validation of the data provided by the customer;
  • payment of the advance or full price, as applicable;
  • express acceptance of the offer, for products sold based on an offer;
  • clarification of technical or logistical conditions.

In the case of products ordered based on an offer, delivery will not be initiated before the acceptance of the offer by the customer and the fulfillment of the established payment conditions.

8. Delivery Delay

ePlug does not guarantee delivery within a fixed timeframe, unless this has been expressly agreed upon in writing.

Delays may occur due to:

  • unavailability of the product at the supplier;
  • production delays;
  • transport delays;
  • logistical blockages;
  • administrative formalities;
  • busy periods;
  • force majeure events or other circumstances independent of ePlug's will.

In the event of significant delays, ePlug will inform the customer within a reasonable timeframe.

9. Receipt of Products

Upon receiving the products, the customer is obliged to check:

  • the integrity of the packaging;
  • the apparent integrity of the products;
  • the correspondence between the delivered products and the placed order.

Any visible damage, missing items, or apparent non-conformity must be reported as soon as possible to ePlug at office@eplug.ro, and, if applicable, noted on the carrier's documents at the time of receipt.

10. Transfer of Risk

In relation to consumers, the risk of loss or damage to the products is transferred at the moment when the consumer or a third party designated by them, other than the carrier, enters into physical possession of the products, according to the rules applicable to distance contracts.

In the case of legal entity customers, the risk is transferred according to the contractual and legal rules applicable to the relationship between the parties.

11. Partial Delivery

To the extent that it is reasonable and logistically possible, ePlug reserves the right to make partial deliveries, while informing the customer, especially in situations where the ordered products have different availability timeframes.

12. Impossibility of Delivery

If delivery cannot be carried out due to reasons attributable to the customer, including providing an incorrect address, the impossibility of contacting them, unjustified refusal of receipt, or failure to ensure the conditions for pickup, ePlug may:

  • reschedule the delivery, with any additional costs to be borne by the customer;
  • suspend the execution of the order;
  • cancel the order, under the conditions of the law and the Terms and Conditions.

13. Delivery in Connection with Installation Services

In the case of orders that also include installation services, the delivery of products may be correlated with the installation schedule, the availability of the technical team, and the fulfillment of the necessary conditions at the customer's location.

In such cases, ePlug will communicate the logistical and installation stages separately.

14. Contact

For questions regarding delivery, you can contact us at:

PLUG IT SOLUTIONS S.R.L.

Brașov, 5 Marte St., block 11, entrance B, apt. 12, Romania

E-mail: office@eplug.ro

Phone: +4 0724 024 095